Shipping policy

Shipping Policy

Welcome to Precious Lab! We are delighted to deliver your exquisite lab-grown diamond jewelry safely and efficiently. Please review our shipping policy to understand how we manage deliveries.

Local Deliveries (Japan)

  • We offer free shipping for all local deliveries within Japan.
  • Local orders are handled by trusted carriers such as Yamato and Sagawa to ensure prompt and secure delivery.
  • Once your order is ready, it will typically be shipped within 1–2 business days.

International Deliveries

  • For international orders, we partner with FedEx to provide express and insured shipping.
  • We offer FREE worldwide shipping on all our products.
  • International orders are shipped within 1–2 business days of your order being ready.
Important: We are unable to ship to APO, FPO, DPO, or military base addresses. Exporting precious metals and gemstones is subject to stringent international regulations, and such addresses fall under restricted export zones.

We highly recommend providing a local residential, business, or hotel address within your destination country to ensure smooth delivery.

Order Processing and Delivery Timeline

  • Once your order is placed, we aim to process it swiftly. Orders are usually shipped out within 1–2 business days after preparation.
  • Delivery timelines may vary based on destination. A tracking number will be provided once your order has shipped.

Insurance and Security

  • All domestic and international shipments include comprehensive insurance to protect your purchase throughout its journey.
  • We ensure your package is securely packaged and handled with the utmost care.

Customs and Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient.

Order Tracking

  • Upon shipment, you will receive a confirmation email with tracking information to monitor your package’s progress.

Contact Us

If you have any questions or concerns regarding your shipment, feel free to contact us at support@precious-lab.com. We’re here to help ensure your Precious Lab experience is seamless and enjoyable.

Thank you for choosing Precious Lab for your lab-grown diamond jewelry needs. We look forward to serving you!